FAQs

How much time do I have to return an item?

A:

Items purchased on URPOWERED.COM may be returned by mail within 30 days of receiving them. (This only applies to items sold and shipped by urpowered.com. It does not apply to any Marketplace items. For items sold by a Marketplace Retailer, contact the retailer directly to initiate a return.)

For more details please see our Returns Policy.

Do I need to return the item in its original packaging?


A:

An item must be returned in the original manufacturer's packaging. We recommend you keep your packaging for at least the first 30 days after purchase for this reason.

For more details please see our Returns Policy.

Can I get my shipping cost refunded?

A:

If there’s an error on our part related to your order, we will issue a credit for your order and any applicable charges. Please note that our standard shipping is free.

I’ve returned my item by mail. When will I get my refund?


A:

We’ll refund your method of payment or replace your item after we receive the original item and verify that the Returns Policy has been properly followed. The process takes 2-3 weeks in most cases.

When will my order ship?

A:

Most orders placed before 1PM EST will ship the same business day!

Can I track my order?

A:

Yes! Orders can be tracked by logging in to your account. You can access your account by clicking on the "My Account" link at the top of the page. You will also receive an e-mail with the UPS tracking information once your order ships.

What do I do with the UPS tracking number?

A:

Visit this link or call 1-800-PICK-UPS (742-5877) to track your package directly.

I am unsure what size to order. Do you have size charts?

A:

Sizing varies between product. Sizing charts are shown on product category pages. There is also a link to display these sizing charts before you add the product to your bag.

I am not able to log into my account online. What should I do?

A:

Please select the Forgot My Password link on the My Account page. URPOWERED.COM will email you your password.

When are your Customer Service hours?

A: Our customer service department is open Monday through Friday from 9am to 5pm EST. They can be reached at (800) 345-6837 (option 1) or via email: customerservice@urpowered.com